Privacy Policy

1. About this policy

Medaad Adsorption Chemicals (“Medaad”, “we”, “us”) is committed to protecting the privacy of everyone who visits medaad.com or contacts us. This policy explains what personal data we collect, how we use it, and the choices available to you. Medaad is the data controller for this website.

2. Information we collect

We collect the information you provide when you submit an enquiry through our website, including your name, email address, telephone number, country, company name where given, and the details of your request. So that we can respond effectively and protect our forms from misuse, we also record limited technical information at the point of submission, such as your IP address, approximate location, browser and device type, and the pages viewed during your visit. This information is used solely to handle your enquiry and is never used to build advertising profiles.

3. Cookies and website analytics

Our website uses cookies and similar technologies for three purposes: to keep the site and its enquiry forms working securely, to understand how the website is used so that we can improve it, and to measure the performance of our advertising. The strictly necessary technologies that keep the site and its bot protection working are always active. Analytics and advertising services are activated only with your consent where the law requires it.

You can review your choices and switch analytics or advertising on or off at any time using the Cookie Settings option available on the website, where each category is described in full.

4. How we use your information

We process your information to respond to your enquiries and provide quotations and product information, to maintain the security of our website and forms, and, where you have consented, to carry out website analytics and advertising measurement. Our lawful bases for this are the steps taken at your request, our legitimate business interests, and your consent, which you may withdraw at any time.

5. Sharing your information

We do not sell your personal data. We share it only with trusted service providers who process it on our behalf, including Cloudflare for website hosting, delivery and security, Microsoft 365 for the delivery of enquiry notifications to our team, and, where you have consented, Google and Microsoft for analytics and advertising services.

6. International transfers

Some of our service providers process data outside your country, including outside the European Economic Area. Where this occurs, the transfer is protected by appropriate safeguards, such as the Standard Contractual Clauses approved for that purpose.

7. Data retention

Enquiry records are retained for as long as necessary to handle your request and to meet our legitimate business and record keeping needs, after which they are securely deleted. Analytics data is retained in accordance with each provider’s settings.

8. Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal data, to object to its processing, and to request its portability. You may also withdraw or change your cookie consent at any time through the Cookie Settings on the website. To exercise any of these rights, please contact us using the details below.

9. Contact us

For any question or request concerning this policy or your personal data, please email contact@sorbitech.com. This policy is provided in good faith as a summary of our practices; for a binding policy tailored to your specific legal obligations, we recommend review by a qualified legal advisor.